Frequently asked questions
Is it necessary to get my upholstered furniture professionally cleaned?
Absolutely. Regular professional cleaning offers key benefits:
It helps preserve the fabric by removing fine dirt particles that can lead to wear, discoloration, and permanent damage.
It improves indoor air quality by removing dust, allergens, and bacteria that may affect people with allergies, respiratory issues, or weakened immune systems.
It eliminates body oils and buildup from skin and hair, which can cause odors, fabric discoloration, and attract more dirt. Regular cleaning keeps your furniture looking fresh, feeling clean, and safer for your home environment.
What’s the best way to clean my upholstered furniture?
The ideal cleaning method depends on the type of fabric. Most furniture has a care tag (usually found under cushions or on the back) that recommends the safest cleaning approach. Before scheduling your cleaning, check this tag – and we’ll help you choose the most suitable method. We’re experienced with a wide range of fabrics and always select the right products and temperature to clean your furniture safely and effectively.
How do you clean upholstered furniture?
Whenever suitable, we use a high-powered hot water extraction method — it’s one of the most thorough ways to deep clean upholstered furniture. For delicate or specialty fabrics, we adjust our approach and use gentler techniques to ensure effective yet safe cleaning.
How often should I have my upholstery professionally cleaned?
In general, it’s recommended to schedule professional upholstery cleaning every 12 to 18 months, depending on how much use your furniture gets. If someone in your home has allergies or sensitivities, it’s best to clean it at least once a year to maintain a healthier indoor environment.
Can I just wash my cushion covers in the washing machine?
It’s not recommended. Washing cushion covers in a machine can lead to shrinking, fading, or even damaging the fabric. In fact, many manufacturers specifically advise against it on the care tags. Our professional cleaning process safely deep-cleans your cushions without risking harm to the fabric or its fit.
Can you remove stains from upholstered furniture?
We approach every stain with honesty and expertise. While we achieve excellent results in most cases, we never make guarantees we can’t stand behind. If a stain appears permanent or difficult to remove, we’ll share our professional assessment and walk you through available options. In some cases, we won’t know the outcome until we begin treatment. If you know the cause of the stain or any prior cleaning attempts, sharing that information can significantly improve the chances of successful removal.
Do you treat odors in upholstered furniture?
Yes, we offer effective odor treatment as part of our cleaning process. If unpleasant smells are present, we target and remove the source, apply a professional-grade deodorizer, and thoroughly rinse the fabric. Once the upholstery is dry, no noticeable odor should remain. We also specialize in treating pet-related odors, including those caused by oils in the animal’s skin that may have absorbed into the fabric over time.
How long does it take for upholstered furniture to dry after cleaning?
Drying time typically ranges from 6 to 24 hours, depending on the fabric type and how soiled the furniture was prior to cleaning. To speed up the process, we recommend using fans or running your air conditioning to increase airflow. Improved ventilation significantly reduces drying time and helps your furniture return to regular use more quickly.
What is a fabric protector and why is it recommended?
Fabric protector is a post-cleaning treatment applied to upholstery to create an invisible barrier around the fibers. This barrier helps repel dry soil, water-based spills, and general wear from everyday use. Since embedded dirt can cause fiber damage and reduce the lifespan of your furniture, applying a fabric protector helps preserve the look, feel, and durability of your upholstery for longer.
Is it necessary to apply fabric protector after cleaning?
Yes, it is strongly recommended. While most furniture comes with a protective coating from the manufacturer, this layer wears off over time or can be removed during professional steam cleaning. Reapplying fabric protector after each cleaning helps maintain resistance to stains and soiling, making future cleanings more effective and extending the life of your upholstery.
How long does upholstery cleaning take?
The cleaning process typically takes between 1 to 5 hours, depending on the size of the furniture and the level of soiling. We’re always happy to provide a more accurate time estimate based on your specific pieces—just ask!
Do you use harsh chemicals? What does “harmless” mean in your cleaning process?
No, we do not use harsh or harmful chemicals. Our cleaning products are natural, non-toxic, and safe for both people and pets. They are also safe for the environment and can be responsibly disposed of. We prioritize the use of ECOLOGO Certified and non-hazardous solutions to ensure a deep, effective clean without compromising health or indoor air quality.
Do you offer commercial cleaning, or only residential services?
We provide both residential and commercial cleaning services. Our company is fully licensed and insured, ensuring professional and reliable service for homes, offices, and business spaces alike.
What if I’m not satisfied with the cleaning?
Customer satisfaction is our top priority. While we’re proud of our track record of excellent results, we understand that concerns can occasionally arise. If you're not fully satisfied, please contact us within 24 hours of your service. We’ll promptly address the issue—whether that means a touch-up or a full re-cleaning. Your peace of mind matters to us, and we’re not satisfied until you are.
